Shipping and Returns

Shipping Information

Delivery Time Estimates

All orders are shipped Monday through Friday (excluding holidays). We work to ship orders as quickly as paws-ible!

Standard Methods

Once your order processes, transit time is estimated at 3-14 business days, depending on your zone. Please allow 5-7 business days production time prior to shipping for engraved items.

International Method

Transit times vary, but typically take 3-6 weeks once shipped with delivery made by local mail service. We currently do not offer shipping to: Albania, Algeria, Angola, Benin, Brazil, Cameroon, Cook Islands, Costa Rica, Crimea-Region of Ukraine, Cuba, Gambia, Guatemala, Indonesia, Iran, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Malawi, Moldova, Mozambique, North Korea, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Timor-Leste, Tonga, Tunisia,Turkey, Uganda, Uruguay, Vanuatu and Yemen.

Shipping Costs

For information on how to calculate your shipping costs, please check the product page. Please note that international customs fees may apply to all shipments. Unfortunately, AdvCat is unable to control these charges.

How to Track Your Package

Please allow up to 24 hours for tracking to update after carrier receives your package.


Please reach out to us for the return address and instructions.

The order can be returned within 30 days since receiving. Your item must be in the same original condition that you received it to qualify for a refund. If your request for refund is approved, you will receive a full refund minus shipping expense, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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